Privacy Policy

Last updated: September 20, 2026

VEYLENA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). VEYLENA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law.

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

Account information including your username, password, security questions, preferences, and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

Communications with us including information you provide when communicating with customer support or otherwise contacting us.

Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.

From our service providers, including when we engage them to provide or support certain technologies and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience.

This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail.

We may also show you online advertisements for products or services on our Services or other websites, including advertisements based on items you have previously purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention

We may use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other account details with anyone else.

Communicating With You

We use your personal information to provide customer support, respond to your inquiries, provide effective Services, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigate or participate in civil discovery or legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

These circumstances may include:

With Shopify, vendors, and other service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

With business and marketing partners to provide marketing services and advertise to you. These partners may use your information in accordance with their own privacy notices.

Depending on where you reside, you may have rights to direct us not to share information about you for certain targeted advertising or marketing purposes based on your online activity.

When you direct, request, or consent to disclosure, such as when information is needed to ship products to you or when you use social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with business transactions, such as a merger or bankruptcy, to comply with applicable legal obligations, respond to subpoenas or similar requests, enforce applicable terms or policies, or protect and defend the Services, our rights, and the rights of our users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Shopify may also use information obtained from your interactions with our store, other merchants, and Shopify to provide enhanced features and help protect, grow, and improve its services.

For information about how Shopify uses personal information and the rights that may be available to you, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy, security, and other policies.

We do not guarantee and are not responsible for the privacy or security of those sites or for the accuracy, completeness, or reliability of information found on them.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of those platforms. Our inclusion of such links does not, by itself, imply endorsement of the content or owners of those platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.

Managing Communication Preferences

We may send you promotional emails. You can opt out at any time by using the unsubscribe option provided in our marketing emails.

If you opt out of promotional communications, we may still send you non-promotional communications, such as messages relating to your account or orders.

UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may have additional rights regarding your personal information.

Objection to Processing and Restriction of Processing

You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent. Withdrawing consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

You may exercise applicable rights where indicated on the Services or by contacting us using the details provided below.

To learn more about how Shopify uses personal information and the rights that may apply to information processed by Shopify, please visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law. You may also designate an authorized agent to make certain requests on your behalf, subject to applicable verification requirements.

We will respond to your request within the timeframe required by applicable law.