Terms of Service

OVERVIEW

Welcome to VEYLENA. The terms “we,” “us,” and “our” refer to VEYLENA. VEYLENA operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). VEYLENA is powered by Shopify, which enables us to provide the Services.

The terms and conditions below, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to us is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate representations of our products and services in our online store. However, colors and product appearance may differ depending on your device, screen, settings, and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they appear on our website.

Product descriptions and other product information may be changed at any time without notice at our discretion. We reserve the right to discontinue products at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. VEYLENA reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until VEYLENA confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Returns & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices displayed in our online store may differ from prices offered by third-party stores or other sales channels.

We may offer promotions from time to time that affect pricing and may be governed by separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your information, including your email address, payment card details, and expiration dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that the payment information you provide is true, correct, and complete, that you are authorized to use the payment method, and that all charges incurred by you will be honored by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

VEYLENA is not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances outside our reasonable control.

For additional information regarding shipping, delivery times, and applicable shipping terms, please review our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement of these materials, are owned by VEYLENA, its affiliates, or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit materials from the Services without our prior written consent.

Except as expressly provided in these Terms, nothing grants you a license or other rights under any patent, trademark, copyright, or other intellectual property belonging to VEYLENA, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted are reserved by VEYLENA.

VEYLENA names, logos, product and service names, designs, and slogans are trademarks of VEYLENA or its affiliates or licensors. You may not use these trademarks without prior written permission.

Shopify names, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services. We do not necessarily monitor, control, or have input into these tools.

You acknowledge and agree that such tools are provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Your use of optional tools is entirely at your own risk and discretion. You should ensure that you understand and approve the terms under which the relevant third-party providers make those tools available.

Any new features, tools, or resources introduced through the Services in the future will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, or security of third-party materials or websites.

If you choose to leave the Services to access third-party websites, you do so at your own risk.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content from those websites.

Please review the relevant third party's policies and practices before engaging in a transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

VEYLENA is powered by Shopify, which enables us to provide the Services.

However, purchases made through our store are made directly with VEYLENA. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and VEYLENA, including injury, damage, or loss resulting from purchased products or services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with VEYLENA.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have reviewed these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes information about your access to and use of the Services to provide and improve its services.

For more information about how VEYLENA, Shopify, and our partners use personal information, please review our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant VEYLENA a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial purposes.

This may include using Feedback to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms.

You represent and warrant that:

You own or have the necessary rights to the Feedback you submit.
You have disclosed any compensation or incentives received in connection with your submission.
Your Feedback complies with these Terms.

We are not obligated to keep Feedback confidential, provide compensation for Feedback, or respond to Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable or that violates these Terms.

You agree that your Feedback will not violate the rights of any third party, contain unlawful or abusive material, contain malware or viruses, or mislead us or third parties regarding its origin.

You are solely responsible for your Feedback and its accuracy. VEYLENA assumes no responsibility or liability for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate, including after an order has been submitted.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

For any unlawful or malicious purpose.
To violate applicable laws, regulations, rules, or ordinances.
To infringe or violate our intellectual property rights or those of others.
To harass, abuse, insult, harm, defame, intimidate, or threaten any person.
To transmit false or misleading information.
To transmit, knowingly receive, upload, download, use, or reuse material that violates these Terms.
To send spam, junk mail, chain letters, or similar solicitations.
To impersonate another person or entity.
To engage in conduct that restricts or inhibits another person's use of the Services or that may harm VEYLENA, Shopify, users, or others.

You also agree not to:

Upload or transmit viruses or malicious code.
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services.
Collect or track the personal information of others.
Spam, phish, pharm, pretext, spider, crawl, or scrape.
Interfere with or circumvent security features of the Services, related websites, other websites, or the Internet.

We reserve the right to suspend, disable, or terminate your account if we determine that you have violated these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at our discretion and where permitted by law.

You remain responsible for any amounts due up to and including the date of termination.

Provisions that by their nature should survive termination, including those relating to intellectual property, feedback, termination, disclaimers, limitation of liability, indemnification, severability, governing law, and privacy, will continue to apply after termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general informational purposes.

We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is at your own risk.

Except as expressly stated by VEYLENA, the Services and products offered through the Services are provided “as is” and “as available,” without express or implied warranties or conditions, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions may limit or prohibit certain warranty disclaimers, so these limitations may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VEYLENA, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify affiliates will not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless VEYLENA, Shopify, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable attorneys’ fees, arising from:

Your breach of these Terms of Service or documents incorporated by reference.
Your violation of any law or third-party rights.
Your access to or use of the Services.

We will notify you of any indemnifiable claim where required. We may control the defense and settlement of such claims, subject to applicable law. You agree to cooperate in the defense of indemnified claims.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the unenforceable portion will be considered severed from these Terms.

This will not affect the validity or enforceability of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted on the website or relating to the Services, constitute the entire agreement between you and VEYLENA regarding your use of the Services and supersede prior agreements, communications, and proposals.

SECTION 20 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any rights or obligations under it without our prior written consent.

Any attempted assignment in violation of this provision will be void.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice where permitted by law.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by and construed in accordance with the applicable laws and courts of the jurisdiction where VEYLENA is headquartered, subject to applicable law.

You and VEYLENA consent to applicable venue and jurisdiction in those courts.