At VEYLENA, we're pleased to offer shipping across the United Kingdom with reliable and efficient delivery. Please read below for everything you need to know about how we process and deliver your orders.
1. General Shipping Information
We currently ship throughout the United States.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.
During peak seasons, promotional events, or periods of unusually high order volume, processing may take slightly longer. We will keep you informed if there are any significant delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders with no minimum purchase requirement.
4. Estimated Delivery Times
Once your order has been processed, here's what you can expect:
Processing Time: 2–3 business days, Monday to Friday
Transit Time: 6–10 business days, Monday to Friday
Total Estimated Delivery Time: 8–13 business days
Order Cutoff Time: 5:00 PM
Time Zone: Eastern Time Zone (ET)
Please note that delivery times are estimates and may be affected by carrier delays, public holidays, severe weather, or other circumstances outside our control.
5. Shipping Restrictions
We currently do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.
Certain orders or items may also be subject to shipping restrictions depending on applicable UK regulations or carrier requirements.
6. Failed Delivery or Returned Packages
If a delivery cannot be completed due to an incorrect or incomplete address, failed delivery attempts, or other delivery issues, the package may be returned to us.
If this occurs, we will contact you using the contact information provided with your order to arrange the next steps. Additional shipping costs may apply if a new shipment is required due to incorrect address information or circumstances outside our control.
7. Lost or Damaged Packages
If your order is lost or arrives damaged during transit, please contact us as soon as possible at:
Email: info@veylena.co
We will work with the relevant delivery carrier to investigate the issue and determine the appropriate next steps.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our shipping services, improve our customer experience, or meet applicable requirements.
The latest version of this policy will always be available on this page.
Last updated: 20 September 2026